Our Commitment to You - Working in Your Home
Our Commitment to You sets out the standards residents can expect from Hardyman employees and subcontractors when we are working in or around their home.
Resident Information
Information for Residents
At Hardyman & Co, we understand that having work carried out in your home can be disruptive. We want residents to know what they can expect from us, how to contact us if they have a question or concern, and how they can provide feedback about their experience.
Complaints and Concerns
We aim to provide a high standard of service, but we recognise that there may be occasions when something goes wrong or a resident is unhappy with our service.
If you have a concern, please let us know as soon as possible so that we have the opportunity to put things right.
Residents can contact Hardyman by:
Telephone: 01564 772250
Email: info@hardyman.co.uk
Or through the contact form on our website.
We aim to acknowledge formal complaints within 3 working days and provide a full response within 10 working days wherever possible. If more time is required, we will explain the reason and keep the complainant informed.
You Said, We Did
Resident feedback helps us understand where we are doing well and where we can improve.
You said: Residents told us that clearer information about when operatives would attend their homes would improve their experience.
We did: We reinforced the importance of providing residents with clearer attendance windows and keeping them updated where arrangements change.
We will continue to use resident feedback, compliments and complaints to identify opportunities to improve the service we provide.
Need information in a different format or help communicating with us?
We recognise that residents may have different communication or accessibility needs. If you need information explained in a different way, require additional support to communicate with us, or would prefer us to liaise with an agreed family member, carer or representative, please let your Hardyman contact know.
Where additional communication support is required, we will work with the resident and our client to identify an appropriate approach.
Contact us
Telephone: 01564 772250
Email: info@hardyman.co.uk
Or through the contact form on our website.